Please contact our Customer Support team (https://www.koobits.com/contact) and request to adjust your child's account default level.
Note: Changing the child's account default level only applies to individual subscription accounts (not under a school plan).
If your child's account is under a school plan, please contact the school teacher and request to change the default level.
Provide the following details:
- Child's name:
- Parent's registered email address:
- New default level: (choose from Primary 1 to Primary 6)