If your child's account only includes a Premium subscription, please send the request along with the following details to our Support team at firstname.lastname@example.org to change the level of your child's account:
- Child's Login ID:
- Parent's registered email address:
- New default level: (choose from Primary 1 to Primary 6)
- Reason to change default level:
If your child's account includes a School subscription, please note that we will not be able to change the level as this account is tied to the school and requires school's confirmation to allow KooBits Support Team to change. Please contact your child's school teacher on this request.