At KooBits, we are committed to delivering an exceptional user experience. Our refund policy is designed to address legitimate concerns, ensuring customer satisfaction while upholding a sustainable business approach. We recognise that unforeseen circumstances may occur, such as system errors or payment issues, and we are dedicated to resolving such matters promptly and fairly. This policy reflects our focus on providing transparent and efficient support, fostering trust and confidence in our services.
All direct purchases, renewals, or pre-order sales are final, non-transferable, and non-refundable.
Free Trial:
- Explore our full product without any upfront commitment.
- Please register for our free 7-day Maths trial or 7-day Science trial to experience the benefits of our Premium Plan before making a purchase decision.
- Your trial starts immediately upon registration, giving you ample time to evaluate the benefits.
- We've implemented helpful reminders and acknowledgement prompts throughout the free trial onboarding experience, ensuring you remain in control.
- If you prefer not to continue, cancel the trial at any point within the 7-day trial period.
- Should you choose to continue, payment will be automatically charged 7 days later, aligned with your trial registration time (not at the end of the day 2359hr).
| Refund Request |
- Within 10 days of payment - Contact our Support Team via Contact Us page - Do not raise a dispute to the bank as it will delay the review of refund request until the dispute is withdrawn/closed - Request reviewed on a case-by-case basis (please note that there is strictly no refund for direct purchase or upgrades) - 15% cancellation fee may apply for payment gateway and admin charges |
| Refund Processing |
- Approved refunds will be processed within 14 working days - Please ensure your original form of payment (credit card) remains valid to receive the refund credited back to it. |
KooBits reserves the right to revise the terms and conditions of this refund policy at any time without prior notice.
If you have any questions or require assistance, please do not hesitate to contact our Support Team via our Contact Us page.
Thank you for choosing KooBits.