At KooBits, we are committed to delivering an exceptional user experience. Our refund policy is designed to address legitimate concerns, ensuring customer satisfaction while upholding a sustainable business approach. We recognise that unforeseen circumstances may occur, such as system errors or payment issues, and we will resolve such matters promptly and fairly. This policy reflects our focus on providing transparent and efficient support, fostering trust and confidence in our services.
Policy terms:
- All direct purchases, renewals, or pre-order sales are final, non-transferable, non-extendable and non-refundable.
- KooBits reserves the right to revise the terms and conditions of this refund policy at any time without prior notice.
| Refund Request |
- We will only consider requests within 10 days of payment. You may contact our Support Team via Contact Us page. - Do not raise a dispute to the bank as it will prolong the review of refund request by 1-2 months until the dispute is withdrawn/closed - Requests are reviewed on a case-by-case basis (note: there is strictly no refund for direct purchase or upgrades) - If refund is granted, a 15% cancellation fee may apply for payment gateway and admin charges. - Any additional charge from bank will not be handled or refunded by KooBits. Please reach out to your bank regarding this. |
| Refund Processing |
- Approved refunds will be processed within 14 working days. - Please ensure the card payment (of the subscription) remains valid so that the refund can be credited back to it. |
Regarding Free Trial:
- You can register for our free 7-day Maths/Science/English trial to experience our Premium Plan before making a purchase decision. For more information, you can refer to the KooBits website.
- Your trial starts immediately upon registration, giving you time to evaluate the benefits.
- There will be email reminders and acknowledgement prompts throughout the free trial onboarding experience. If you prefer not to continue, cancel the trial at any point within the 7-day trial period.
- Should you choose to continue, payment will be automatically charged 7 days later, aligned with your trial registration time (not at the end of the day 2359hr).
If you have any questions or require assistance, please do not hesitate to contact our Support Team via our Contact Us page.
Thank you for choosing KooBits.