You can email us at support@koobits.com and we will review this request. We will need the following information from you.
1) Registered parent email of the account
2) Your child's school account login ID
3) Your child's premium account login ID
4) Which account history would you like to retain? (School or Premium)
Please take note of the following if you wish to request for merging.
- Data/progress of the account that is merged from will not be retained
- This process to merge is irreversible once done
- Merging request will be reviewed on case-to-case basis (not all merging requests will be allowed)
- Merging of two Premium accounts of same user or accounts of two separate users are not allowed
Once merging of accounts is completed, your child will be able to login to the merged account and toggle between the Premium & School plan.