We recommend following these basic troubleshooting steps first to resolve any technical concern. Please try the steps below before logging in to your KooBits account:
- Log out of your session and clear your browser’s cache, cookies, and history. Click here for a quick guide.
- Check if your browser is up-to-date. Click here for details of the required minimum web browser versions.
- Open a new Incognito or Private window (or use shortcut keys Ctrl+Shift+N) if you're using a different browser, and try to log in at member.koobits.com.
- If the issue persists, try logging in from a different device (laptop/desktop/tablet) to determine if the issue is device-specific.
If the steps above do not resolve this concern, please contact us here and send us the following information so we can investigate further:
- Child's KooBits Login ID
- Screenshot or screen recording showing browser's console log. Click here to learn how to open console log details.