Password is wrong?
– Check the spelling* and make sure there is no extra spacing added in between, before and after the password. You may select 'Show' option beside password field to see what you have typed.
*NOT case-sensitive. Either lowercase or uppercase is okay.
Cannot remember the password of your child's account?
1. If you have tried to enter a password, there will be an option to reset your password by clicking on 'Forgot password?' link below the password field.
2. Reset the child's password through the KooBits Parent App.
a. Login to your Parent App account (refer here on how to access/login to KooBits Parent App)
b. Go to the menu by clicking the 3 lines in the upper-right corner.
c. Click Edit/Link Child.
d. Click the pen icon beside the child's name to reset the password.
e. Under Password, click Reset to enter the new password.
3. Request for password reset separately (if the above 2 ways do not work)
Option A:
- If you are a school plan user, you can contact your school teacher to reset your password.
Option B:
- If you are an individual plan user (Premium plan), you can send an email to: support@koobits.com with the following details:
- Email Subject: 'KooBits Password Reset'
- Email Content: Login ID, User's Full Name, Country, School and Class
Cannot remember the password of your parent account?
Your parent ID is the same as your registered email address. Click "Forgot your Parent Account password" at the bottom right corner of the login page - member.koobits.com.