How can I update my credit card details for auto-renewal?
Currently, we do not have the option to update the credit card details for auto-renewal directly in the parent portal. However, if you don't mind doing an early renewal now, you can follow the steps below and update your credit card details.
- Log in at member.koobits.com and enter your parent ID and password. Your parent ID is the same as your registered email address with KooBits.
- Go to Settings > select "Bill & Subscription" from the menu options > select the account that you want to renew and then click on "Renew Now".
- Follow the prompts to proceed with the renewal process. Through this, you will be able to enter and save the new credit card details. Please note that the renewal payment will be processed immediately upon completing this step.
How can I renew my subscription?
You can renew your child's subscription through any of the following ways:
- Login to the child's expired account at member.koobits.com and follow the renewal instructions.
- Pay the renewal through early renewal special offers sent via email or WhatsApp message.
The account will be renewed automatically after payment is done. If under auto-renewal, your account will be auto-charged and renewed upon expiry of the subscription.
If you require further assistance, please don't hesitate to email us via support@koobits.com.