Your KooBits subscription renews automatically so your child's learning is never interrupted. Here's everything you need to know about how it works - and how to manage it.
When will I be charged?
Your subscription renews on the same date you originally subscribed, one year later. For example:
- If you subscribed on 15 July 2025, your renewal date is 15 July 2026.
- You'll be charged to the same payment method you used when you signed up.
✍️Tip: You can check your exact renewal date any time by logging into your parent account at member.koobits.com.
Will I be notified before renewal?
Yes. We send three (3) renewal reminder emails at least 30 days before your charge date. The email will include your subscription renewal date, the amount you'll be charged, and the guide to manage or cancel your subscription via the parent account.
Why is my renewal price different from what I paid originally?
Your renewal price may differ from your original price for a few reasons:
- Promotional pricing - your previous year may have been discounted. The renewal reflects the current rate.
- Multiple subjects - if you've added subjects (e.g. Math + English), your renewal covers all active subjects.
- Currency fluctuations - for international accounts, local currency pricing may have changed.
The renewal reminder email will show the exact amount before you're charged.
How do I cancel before I'm charged?
You can cancel auto-renewal at any time before your renewal date by logging in to your parent account. Click here for the full guide.
Once cancelled, your subscription remains active until the end of the paid period - your child can keep learning until the expiry date.
Note: Cancelling auto-renewal does not trigger an immediate refund. If you believe you've been charged in error, please see our Refund Policy.
I was charged unexpectedly - what should I do?
If you were charged and didn't expect it, here's what to do:
- Check your renewal date in your parent account - the charge date matches this exactly.
- Check your email - we send renewal reminders in advance (check your spam folder too).
- Request a refund - if you're within our 10-day refund window, contact our support team.
⚠️ Important: Do NOT file a dispute with your bank while your refund request is being reviewed. Bank disputes extend the process to 1–2 months. Our team processes refund requests within a few business days.
Still have questions?
Contact our support team at support.koobits.com - we're happy to help.